Frequently Asked Questions

Vegan FAQs

Following a vegan diet means avoiding all animal products and by-products. This includes meat, fish, and seafood, as well as eggs and dairy products, such as milk, butter, and cheese.

Vegans eat a plant-based diet consisting of fruit, vegetables, legumes such as beans and lentils, and vegetable fats, such as olive oil and coconut oil. Plenty of vegans also eat plant-based substitutes for meat and dairy, such as soy protein and alternative milks.

Some vegans also extend veganism to other parts of their lifestyle, such as clothing choices, cosmetics, and supplements, by also avoiding any non-food products that use or harm animals.

Vegan diets involve cutting out certain foods, such as meat, dairy, and eggs, which provide important nutrients. That’s why it’s important to find plant-based sources or take a vitamin supplement for extra support.

Vitamin B: The B vitamins, especially vitamin B12, are essential for maintaining energy levels and supporting the nervous system. While there are some plant-based sources of most B vitamins, the foods containing the highest amounts are usually not vegan, such as meat, dairy, and eggs.

Vitamin D: The ‘sunshine vitamin’ plays an important role in maintaining healthy bones and teeth, as well as supporting the immune system. We get most of our vitamin D from sunlight, alongside several food sources, including oily fish, red meat, and egg yolks. Most people should consider taking a vitamin D supplement during winter, especially those following a vegan diet.

A vegan lifestyle tends to be strictly adhered to. Many people who classify themselves as vegan take extreme care to avoid all animal products in their diet and lifestyle, including clothes, cosmetics, and cleaning products.

Plant-based is a more generic term referring to food products or a certain way of eating. Someone may follow a mostly plant-based diet, but occasionally eat non-vegan foods.

If a food or product is described as plant-based, this usually means it is suitable for vegans.

The body needs various minerals to function properly. All minerals can be found in food sources, but not all of these are suitable for vegans, so it may be necessary to find plant-based alternatives or take a mineral supplement for extra support.

Calcium: This well-known mineral is essential for keeping our bones and teeth healthy, as well as supporting our muscle health too. Calcium intake is often associated with drinking milk, as dairy products are a natural source of calcium.

Iron: This mineral plays an important role in maintaining normal energy levels, as well as reducing tiredness and fatigue. Natural sources include red meat, but iron is also found in plant-based foods, such as beans and nuts.

Zinc: is needed for several functions in the body, such as immune system support and the maintenance of healthy hair, skin, and nails. Natural sources include meat and shellfish, but zinc is also found in some vegan-friendly foods, such as nuts and seeds.

Along with vitamins and minerals, we need other nutrients to sustain a healthy body.

Essential fatty acids, also known as ‘EFAs’, can be found in omega 3, 6 and 9 oils and may support heart, brain and eye health. Traditionally, omega 3, 6 and 9 oils can be found in oily fish or fish oil supplements, such as cod liver oil.

But there are some plant-based alternatives: hemp seed oil and flaxseed oil are both good sources of omega fats.

Botanical supplements are nutritional supplements derived from plants. Examples include apple cider vinegar, turmeric, and cranberry extract.

Many people take botanical supplements in addition to a healthy, balanced diet for general wellness.

We sell a range of botanical supplements suitable for vegans, including plant-based gummies.

Eating a vegan diet means cutting out meat, fish, eggs, and dairy, which are all reliable sources of protein for most people. But going vegan doesn’t mean lowering your protein intake — there are plenty of plant-based sources of protein to add to your diet.

Legumes: Beans, chickpeas, and lentils are all good sources of protein, as well as providing fibre and essential nutrients.

Soya products: Tofu, soy-based meat alternatives, and soy milk all provide your body with protein, while being low in saturated fat.

Nuts and seeds: Most nuts and seeds are high in protein, as well as fibre and healthy fats. Include nuts in your snacking or sprinkle seeds over porridge for an easy protein boost.

Delivery & Returns

To track the progress of your order, please visit:

– Your confirmation email; here you will find your tracking number along with a link to Royal Mail Track & Trace

– Your account; go to My account > Orders > ‘Order #’ > Click the link to Royal Mail Track & Trace

Due to COVID-19, there may be slight delays in delivery times; we ask for your understanding in these difficult times. If you have any concerns about your order, please contact us via the Help Centre.

We take great care to ensure your order reaches you in excellent condition. If you do receive an item(s) that is damaged, please contact us via the Help Centre.

If you have received the incorrect item(s) in your order, please get in touch with us via phone or live chat in the Help Centre. Always include your order number so that we can fix any issues as soon as possible.

Your order may have been split and another parcel may be on its way to you. To find out if your order has been split into multiple parcels, visit My account > Orders.

If your order hasn’t been split, please contact us via the Help Centre with your order number and we will investigate this straight away.

All orders placed on our website before 2pm will be dispatched on that same day, any orders placed after this time will be dispatched the next day. Therefore, we cannot promise that any changes to your order can be made once the order has been purchased.

However, you have 30 days after delivery to return your items for a replacement or refund.

If you have any concerns about your order, please contact our customer service immediately via the Help Centre

It’s free and easy to return an item.

We are proud of the quality of our products, however if there is a problem with your order or you are not completely satisfied with your item(s), you may return the unused portion within 30 days. Once your return has been received, a replacement or refund will be issued.

To send an item back, get in touch using one of the contact options below. Leave your name and email address along with your order number and the reason for your return.

Once we receive the goods back into our warehouse, we will issue a refund which may take up to 7 working days to be processed.

We are proud of the quality of our products, however if there is a problem with your order or you are not completely satisfied with your item(s), you may return the unused portion within 30 days. Once your return has been received, a replacement or refund will be issued.

If you have any questions about our return policy or about a specific return, contact us via phone or live chat in the Help Centre.

We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.

All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please contact our Customer Service team via the 'Still need help?' section (below).

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