Frequently Asked Questions

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    My Account

    You’ll need to register before you can place an order with Nature's Truth.

    As long as you have a valid email address, then you can sign up here.

    We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

    If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

    It's easy to make changes to your details, whether it's your payment information, password or address book.

    Log-in to your account and you'll find all the options you need.

    There’s no need to worry, we’re DPA-compliant meaning we care about keeping your details safe.

    For more information, please visit our Privacy Policy page.

    Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

    If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.

    Don’t forget, you can choose to re-subscribe at any time!

    Delivery & Returns

    To track the progress of your order, please visit:

    – Your confirmation email; here you will find your tracking number along with a link to Royal Mail Track & Trace

    – Your account; go to My account > Orders > ‘Order #’ > Click the link to Royal Mail Track & Trace

    Due to COVID-19, there may be slight delays in delivery times; we ask for your understanding in these difficult times. If you have any concerns about your order, please contact our customer service on: info@naturestruth.co.uk

    We take great care to ensure your order reaches you in excellent condition. If you do receive an item(s) that is damaged, please contact us at info@naturestruth.co.uk – we will happily replace the item or offer you a full refund.

    If you have received the incorrect item(s) in your order, please get in touch with us at info@naturestruth.co.uk – please include your order number so that we can fix this as soon as possible.

    Your order may have been split and another parcel may be on its way to you. To find out if your order has been split into multiple parcels, visit My account > Orders.

    If your order hasn’t been split, please contact us on info@naturestruth.co.uk with your order number and we will look into this straight away.

    All orders placed on our website before 2pm will be dispatched on that same day, any orders placed after this time will be dispatched the next day. Therefore, we cannot promise that any changes to your order can be made once the order has been purchased.

    However, you have 30 days after delivery to return your items for a replacement or refund.

    If you have any concerns about your order, please contact our customer service immediately on: info@naturestruth.co.uk

    It’s FREE and easy to return an item.

    We are proud of the quality of our products, however if there is a problem with your order or you are not completely satisfied with your item(s), you may return the unused portion within 30 days. Once your return has been received, a replacement or refund will be issued.

    Once your return has been received, a replacement or refund will be issued.

    To send an item back, simply click here for returns and refunds. Leave your name and email address along with your order number and the reason for your return. Once we receive the goods back into our warehouse, we will issue a refund which may take up to 7 working days to be processed.

    We are proud of the quality of our products, however if there is a problem with your order or you are not completely satisfied with your item(s), you may return the unused portion within 30 days. Once your return has been received, a replacement or refund will be issued.

    If you have any questions about our return policy or about a specific return, email us at info@naturestruth.co.uk

    COVID 19 Measures

    According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, THG is constantly monitoring the situation (and any official advice issued in connection with the same) and The Hut Group are taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard https://www.who.int/emergencies/diseases/novel-coronavirus-2019/question-and-answers-hub/q-a-detail/coronavirus-disease-covid-19

    We take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by THG currently include the following:

    We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands.

    We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces.

    All THG employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

    We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

    In addition, we are taking extra precautions on reducing any touch and transmission points throughout all THG premises and workplaces.

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers. Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

    Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered. You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

    The safety and wellbeing of both colleagues and customers is our absolute priority. Nature's Truth and THG have consistently taken early and swift actions to ensure this. THG has been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.

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    Call our Customer Service team on 0800 151 0786

    Monday to Friday 24 hours a day

    Saturday 9am to 4pm

    Please note we are closed on Sundays and Bank Holidays

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