Frequently Asked Questions

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    My Account

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    Delivery & Returns

    To track the progress of your order, please visit:

    – Your confirmation email; here you will find your tracking number along with a link to Royal Mail Track & Trace

    – Your account; go to My account > Orders > ‘Order #’ > Click the link to Royal Mail Track & Trace

    Due to COVID-19, there may be slight delays in delivery times; we ask for your understanding in these difficult times. If you have any concerns about your order, please contact us via the Help Centre.

    We take great care to ensure your order reaches you in excellent condition. If you do receive an item(s) that is damaged, please contact us via the Help Centre.

    If you have received the incorrect item(s) in your order, please get in touch with us via phone or live chat in the Help Centre. Always include your order number so that we can fix any issues as soon as possible.

    Your order may have been split and another parcel may be on its way to you. To find out if your order has been split into multiple parcels, visit My account > Orders.

    If your order hasn’t been split, please contact us via the Help Centre with your order number and we will investigate this straight away.

    All orders placed on our website before 2pm will be dispatched on that same day, any orders placed after this time will be dispatched the next day. Therefore, we cannot promise that any changes to your order can be made once the order has been purchased.

    However, you have 30 days after delivery to return your items for a replacement or refund.

    If you have any concerns about your order, please contact our customer service immediately via the Help Centre

    It’s free and easy to return an item.

    We are proud of the quality of our products, however if there is a problem with your order or you are not completely satisfied with your item(s), you may return the unused portion within 30 days. Once your return has been received, a replacement or refund will be issued.

    To send an item back, get in touch using one of the contact options below. Leave your name and email address along with your order number and the reason for your return.

    Once we receive the goods back into our warehouse, we will issue a refund which may take up to 7 working days to be processed.

    We are proud of the quality of our products, however if there is a problem with your order or you are not completely satisfied with your item(s), you may return the unused portion within 30 days. Once your return has been received, a replacement or refund will be issued.

    If you have any questions about our return policy or about a specific return, contact us via phone or live chat in the Help Centre.

    We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.

    All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

    Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please contact our Customer Service team via the 'Still need help?' section (below).

    COVID 19 Measures

    According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, THG is constantly monitoring the situation (and any official advice issued in connection with the same) and The Hut Group are taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard https://www.who.int/emergencies/diseases/novel-coronavirus-2019/question-and-answers-hub/q-a-detail/coronavirus-disease-covid-19

    We take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by THG currently include the following:

    We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands.

    We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces.

    All THG employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

    We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

    In addition, we are taking extra precautions on reducing any touch and transmission points throughout all THG premises and workplaces.

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers. Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

    Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered. You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

    The safety and wellbeing of both colleagues and customers is our absolute priority. Nature's Truth and THG have consistently taken early and swift actions to ensure this. THG has been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.

    Vitamins & supplements

    Vitamins are essential nutrients that can be found in dietary sources and perform a variety of functions in the body.

    There are several vitamins needed to stay healthy:

    Vitamin A

    Vitamin B

    Vitamin C

    Vitamin D

    Vitamin E

    Vitamin K

    The body needs these vitamins (amongst other nutrients, such as minerals and amino acids) in varying amounts to keep us healthy. Essential nutrients contribute to the health of our immune system, nervous system, heart health, and brain health, as well as looking after our skin, bones, and muscles.


    Minerals are essential nutrients that are found naturally in the body, as well as in various food sources. We need several minerals to perform a variety of functions in the body.

    There are two types of minerals:

    Macro-minerals, or major minerals. Examples include magnesiumcalcium , and potassium.

    Micro-minerals, or trace minerals. Examples include zinc,iron , and copper.

    These two groups of minerals are equally important, but micro-minerals are needed in smaller amounts than macro-minerals. The amount needed is not an indication of their importance in the body, and it's vital to eat a balanced diet to ensure you are getting enough of each mineral.

    Those on a restricted diet, such as vegetarians or vegans, may need to keep an eye on their calcium, iron, and zinc intake, as the main food sources of these minerals tend to be animal products, such as dairy and meat.

    Taking a mineral supplement can help to keep levels topped up to avoid a nutrient deficiency, but always follow the recommended daily amounts as exceeding the stated dosage can be dangerous. Speak to your doctor if you're unsure about the right mineral amounts for you.

    Supplement is the name given to any nutritional supplement that is not categorised as a vitamin or a mineral, such as omega oils, bio cultures, or botanical extracts, like cranberry and turmeric.

    Supplements make a great addition to a healthy, balanced diet and can help to protect against a range of health issues, such as stress, fatigue, and joint pain.

    Supplements are occasionally paired with complementary vitamins and minerals to provide extra support. For example, black elderberry is often boosted with vitamin C, for extra immune system support, while collagen is usually taken alongside biotin, for healthy skin.

    The body needs a vast amount of essential nutrients in varying amounts to keep us healthy. These nutrients contribute to the health of our immune system, nervous system, heart health, and brain health, as well as looking after our skin, bones, and muscles.

    Most people should be able to get enough vitamins and minerals from their diet, but if you follow a restricted diet or need to avoid certain foods, you could be missing out on the right amount of essential nutrients — this is called a vitamin deficiency. In these cases, taking a vitamin supplement can be beneficial.

    Complementary supplements, such as botanical extracts like apple cider vinegar, turmeric, and cranberry extracts, are often taken alongside a nutrient-rich diet to provide extra support for a specific health issue.

    Looking after your hair means more than just covering it in flashy products. Taking tailored vitamins can help with growth to maintain happy and healthy hair

    There are certain vitamins and minerals that support healthy hair:

    Biotin: This essential B vitamin, also known as vitamin B7, is vital for maintaining healthy hair, skin, and nails. You’ll find it as the main ingredient in most beauty supplements.

    Zinc: This mineral contributes to healthy hair, skin, and nails.

    Hair, Skin, Nails Complex: A blended formula of Biotin, Zinc, Vitamin C and Collagen works together to promote strong, healthy hair.

    To look good on the outside we often need to nourish our skin from within. Vitamins and supplements can help you get that glow.

    B Complex: The B vitamins, such as niacin and biotin, are essential for keeping our skin healthy. Plus, they support stronger hair and nails too.

    Vitamin C: Often associated with immune system support, this essential nutrient also contributes to collagen formation — collagen gives skin its elasticity.

    Fatigue and energy can be impacted by many factors, including nutrition, stress, exercise, and sleep. You might not associate tiredness with diet, but what we eat plays an important part in maintaining our energy levels. The body needs a variety of essential nutrients, such as vitamins and minerals, to function properly.

    Eating a healthy, balanced diet should ensure that you get enough of these essential nutrients, but those who follow a restricted diet or have special dietary needs, may be at risk. Certain vitamin and mineral deficiencies can result in chronic tiredness.

    Vitamin B: The B vitamins, such as vitamin B12 and vitamin B6, play an important role in reducing tiredness and fatigue, while helping to maintain consistent energy levels.

    Iron: This mineral is often associated with boosting energy, as an iron deficiency can cause extreme tiredness.

    Explore our full range of vitamins and supplements aimed at reducing tiredness and boosting energy.

    The immune system is the body’s natural defence system — it helps us to fight off infections, such as cold and flu.

    Good nutrition is important for maintaining a healthy immune system, but there are certain nutrients that contribute towards stronger immune support.

    Vitamin C: This water-soluble vitamin contributes to the functioning of a healthy immune system. Try eating plenty of fresh fruit and vegetables, especially citrus, berries, and green leafy veg, to get vitamin C from your diet — top up with a supplement for extra support.

    Vitamin D: The ‘sunshine vitamin’ also plays an important role in strengthening the immune system. Most of us don’t get enough vitamin D, so it’s a good idea to consider taking a supplement to keep your levels topped up.

    Zinc: This mineral is essential for boosting the body’s ability to fight infections. Check if your multivitamin contains zinc or consider taking a separate supplement if needed.

    We need several essential nutrients to stay healthy, including vitamins, minerals, amino acids, and plant compounds, such as antioxidants.

    Foods containing water-soluble vitamins need to be eaten daily, while fat-soluble vitamins are stored in the body and can be consumed less frequently.

    Eating a healthy, balanced diet should ensure that you get enough of these vitamins and minerals. But some nutrients, such as vitamin D, can’t be fully obtained from diet — that’s where supplements can be helpful for overall wellness.

    Taking a multivitamin is a good way to get all the essential nutrients in one easy-to-take format. Plus, most multivitamin formulas include a mineral complex — a selection of dietary minerals, such as iron, zinc, and calcium.

    Aromatherapy

    Aromatherapy is the practice of using essential oils to influence your body and mood, and can help you to feel energisedfocused or relaxed, depending on what type of essential oil you use.

    Many people use aromatherapy to create ambience at home using an electronic diffuser.

    Aromatherapy can also be used to aid restful sleep. If you struggle to fall asleep at night, try using some of our essential oils for sleep.

    Essential oils are concentrated natural extracts, distilled from plants, roots or flowers, and are used for aromatherapy practices.

    Many people use essential oils in an electronic diffuser to create ambience at home. You can also use essential oils in the bath, for massage, and to make natural beauty products.

    Pure essential oils contain only the oil of the extract named. For example, pure lavender essential oil will only contain oil from the lavender plant.

    Blended essential oils contain a blend of two or more pure essential oils. For example, a sleep essential oil blend will contain pure lavender oil and pure tangerine oil, amongst others.

    Essential oils can be used in a variety of ways at home or on the go.

    Diffuser: Use an electronic diffuser to fill any room with your favourite scent.

    Massage: Add any essential oil to a base oil, such as avocado or almond oil, and use for a relaxing body massage. Always dilute the essential oil with a base oil according to the pack instructions.

    Bath: Add a few drops of essential oil to your evening bath for a relaxing aromatherapy experience.

    Home cleaning: Use essential oils to make your own eco-cleaning products, such as surface spray or carpet cleaner.

    diffuser is an electronic device used to disperse the aroma of essential oils. Simply put, the diffuser omits a fine mist scented with essential oils into the room. It’s a convenient way of deodorising a room without using chemical diffusers or scented candles.

    You can use a diffuser to infuse the air with the scent of any essential oil — try our Breathe Easy blend, for a refreshing aroma of eucalyptus and peppermint.

    Finding an essential oil that helps you to drift off can be personal — it all depends on what scents you find relaxing, so try out a few aromas and blends to find the right one for you.

    Traditionally, floral oils like lavender, chamomile, and geranium, and citrus oils like tangerine and bergamot, tend to promote a calming environment. You’ll find a blend of these essential oils in our Sleep Essential Oil.

    To benefit from an essential oil for better sleep, use your preferred oil in a diffuser before bedtime. Alternatively, sprinkle a few drops of essential oil on your pillowcase or try a pillow spray.

    Aromatherapy is a great way to unwind after a stressful day. Using essential oils can help you to feel balanced by making you focus on your breathing while remaining present in the moment.

    Trying these calming essential oils to instil a tranquil mood:

    Lavender Essential Oil has a soothing scent that may help you feel calm and grounded.

    Patchouli Essential Oil has an earthy scent that works well for meditation.

    Calming Essential Oil combines several oils, including orange,ylangylang, and chamomile, to create a soothing blend.

    Suffering with headaches? Try using some of these essential oils for natural relief.

    Peppermint: Sweet and refreshing, peppermint oil has soothing properties due to the menthol. Use a roll-on on your temples for a cooling effect.

    Eucalyptus: This invigorating oil is commonly used to clear blocked sinuses and airways. If your headaches are sinus related, try inhaling eucalyptus oil to refresh the senses.

    Rosemary: Herby and purifying, rosemary oil is often associated with pain relief. Add to a base oil and use for a neck and shoulder massage to relieve tension.

    Vegan

    Following a vegan diet means avoiding all animal products and by-products. This includes meat, fish, and seafood, as well as eggs and dairy products, such as milk, butter, and cheese.

    Vegans eat a plant-based diet consisting of fruit, vegetables, legumes such as beans and lentils, and vegetable fats, such as olive oil and coconut oil. Plenty of vegans also eat plant-based substitutes for meat and dairy, such as soy protein and alternative milks.

    Some vegans also extend veganism to other parts of their lifestyle, such as clothing choices, cosmetics, and supplements, by also avoiding any non-food products that use or harm animals.

    A vegan lifestyle tends to be strictly adhered to. Many people who classify themselves as vegan take extreme care to avoid all animal products in their diet and lifestyle, including clothes, cosmetics, and cleaning products.

    Plant-based is a more generic term referring to food products or a certain way of eating. Someone may follow a mostly plant-based diet, but occasionally eat non-vegan foods.

    If a food or product is described as plant-based, this usually means it is suitable for vegans.

    Vegan diets involve cutting out certain foods, such as meat, dairy, and eggs, which provide important nutrients. That’s why it’s important to find plant-based sources or take a vitamin supplement for extra support.

    Vitamin B: The B vitamins, especially vitamin B12, are essential for maintaining energy levels and supporting the nervous system. While there are some plant-based sources of most B vitamins, the foods containing the highest amounts are usually not vegan, such as meat, dairy, and eggs.

    Vitamin D: The ‘sunshine vitamin’ plays an important role in maintaining healthy bones and teeth, as well as supporting the immune system. We get most of our vitamin D from sunlight, alongside several food sources, including oily fish, red meat, and egg yolks. Most people should consider taking a vitamin D supplement during winter, especially those following a vegan diet.

    The body needs various minerals to function properly. All minerals can be found in food sources, but not all of these are suitable for vegans, so it may be necessary to find plant-based alternatives or take a mineral supplement for extra support.

    Calcium: This well-known mineral is essential for keeping our bones and teeth healthy, as well as supporting our muscle health too. Calcium intake is often associated with drinking milk, as dairy products are a natural source of calcium.

    Iron: This mineral plays an important role in maintaining normal energy levels, as well as reducing tiredness and fatigue. Natural sources include red meat, but iron is also found in plant-based foods, such as beans and nuts.

    Zinc: is needed for several functions in the body, such as immune system support and the maintenance of healthy hair, skin, and nails. Natural sources include meat and shellfish, but zinc is also found in some vegan-friendly foods, such as nuts and seeds.

    Along with vitamins and minerals, we needother nutrientsto sustain a healthy body.

    Essential fatty acids, also known as ‘EFAs’, can be found in omega 3, 6 and 9 oils and may support heart, brain and eye health. Traditionally, omega 3, 6 and 9 oils can be found in oily fish or fish oil supplements, such as cod liver oil.

    But there are some plant-based alternatives:hemp seed oil andflaxseed oilare both good sources of omega fats.

    Botanical supplements are nutritional supplements derived from plants. Examples include apple cider vinegarturmeric, and cranberry extract.

    Many people take botanical supplements in addition to a healthy, balanced diet for general wellness.

    We sell a range of botanical supplements suitable for vegans, including plant-based gummies.

    Eating a vegan diet means cutting out meat, fish, eggs, and dairy, which are all reliable sources of protein for most people. But going vegan doesn’t mean lowering your protein intake — there are plenty of plant-based sources of protein to add to your diet.

    Legumes: Beans, chickpeas, and lentils are all good sources of protein, as well as providing fibre and essential nutrients.

    Soya products: Tofu, soy-based meat alternatives, and soy milk all provide your body with protein, while being low in saturated fat.

    Nuts and seeds: Most nuts and seeds are high in protein, as well as fibre and healthy fats. Include nuts in your snacking or sprinkle seeds over porridge for an easy protein boost.

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