How It Works
Frequently Asked Questions
Clearpay FAQs
Clearpay is an instalment payment option, a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments every 2 weeks without any interest when all payments are made on time.
Just shop with us and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa/Mastercard). If you’ve used Clearpay before then you just need to log into your account. Then complete your order and it’s that easy.
Please note, that all items in your shopping bag must be eligible for Clearpay and that the basket total is over £10.
Clearpay is not available on purchases of gift cards or e-gift cards, pre-order items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Please see CLEARPAY PAYMENT PURCHASE AGREEMENT for more details.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.
Please see CLEARPAY PAYMENT PURCHASE AGREEMENT for more details.
Still need help?
Live Chat
Call our Customer Service team on 0800 151 0786
Monday to Friday 24 hours a day
Saturday 9am to 4pm
Please note we are closed on Sundays and Bank Holidays
Calls will be charged at 5p per minute from a BT landline, cost from other service providers may vary.